1 Nov - ebaY US ñ was down from approx 10:00PT to 13:45PT, and all auctions ending from 11:30PT to 13:34PT were extended 24 hours even though not required by the ebaY extension policy.
2 Nov - ebaY has had repeated outages during the past three days. Their
explanation was that there was a hardware problem, so they moved
the site over to the warm backup site, and are fixing the problems.
We take back ‡ of a Gold star from Michael Wilson because some of
the language used was obfuscation, and would have been better if
it was plain truth. Performance issues INDEED !!!!!
3 Nov - ebaY has had repeated outages during the past three days. They are blaming it on unusual loads, caused by server problems. They also state
that one of the Internet Service Providers (ISPs) that connects to ebaY
has had Internet traffic routing problems since Sunday, causing network
connections to ebaY to time out. ebaY has notified the ISP, and rerouted
their traffic to avoid the faulty ISP.
4 Nov - Regularly scheduled maintenance 00:00 PT through 04:00 PT. This will shift to 01:00 PT 05:00 PT on 14 Nov.
ebaY has had ongoing problems and outages during the past few weeks.
At 11:55 PT today the pic server went down, preventing all ebaY icons
from loading. In a situation such as this, the best thing to do once
the text has loaded is to hit stop, and then navigate via the text bar
at the bottom of the ebaY page. This problem continued up until the
shutdown for the regularly scheduled downtime.
7 Nov - continues to have lot of glitches and problems, but has nothing
reported on the announcement board about them. Todays noted problems
have been strange error messages that come up particularly when you
access feedback, and some search functions. Usually if you hit
refresh/reload, the page will come up. Also when you list you will
sometimes get a quote-warning-unable to send listing confirmation notice
ñendquote There are also continuing reports about problems with pics
coming up on listings.
13 Nov - is having search indexing problems. Search indexing was
behind approximately 2 days. The problem was identified and fixed at
approx 0530 PT and updated through Friday. It will take several update
cycles to bring everything up to date and current.
15 Nov - Continues to have indexing problems. Though ebaY claims that
everything is up to date and current - within normal parameters, user
after user complain about how their auctions are not showing in search.
This has been an ongoing complaint that ebaY has yet to address, using
any of the hundreds of suggestions they have received about this issue.
20 Nov - will be down for an un-regularly scheduled maintenance
Sunday 21 Nov between 01:00 PST and 05:00 PST. They will extend
all auctions scheduled to end between 0100 and 0600 on Sunday,
by 24 hours.
22 Nov - The feedback system went down today, Mon for a while but was quickly restored, and there were also intermittent problems of site
accessibility on Sun due to the resetting of load balance during the
maintenance downtime on Sun morning.
23 Nov - Personal Shopper is down for an hour from 2300 to 2400 PT for
maintenance.
25 Nov - ebaY has made changes to search , and now claim that search cycles are currently running at around 2 hours, their service level target is less
than 4 hrs. There is also an explanation of why it is so difficult for
them to keep search updated, and for the first time in print a statement
that Quote our Search indexing cycles have been taking about 12 hours to
complete Endquote Regularly scheduled maintenance Friday 0100 PT to 0500 PT
28 Nov - ebaY was down for approximately 2
hours on Sat morning. No extensions were given, but anyone who feels
their auctions were adversely impacted should request refunds of final
value fees. http://pages.ebaY.com/services/buyandsell/finalfee.html They
also had what they called a network issue at 11:17 left coast time, that
lasted about 20 minutes. Then at around 14:00 PT the Gallery went down
for 11 hours. Anyone who received a message that your Gallery image is
not appearing, you need to re-enter your image URL information.
http://cgi5.ebaY.com/aw-cgi/ebaYISAPI.dll?DisplayGalleryImagePage
Finally they report that the hot backup system, what they call their
high-availability system is now in place and has been fully operational
for the past seven days. The outage on Saturday forced a failover (new
term? ebaY speak?) to the high-availability system. They consider the
failover successful, as they feel the system dramatically improved
their recovery time from the outage. ebaY thinks that as they gain
more experience with the new system, they expect recovery times to
continue to improve. ebaY will provide a detailed information on the
system in next months Tech update. Will this system guarantee that no
outage will be longer than 2 hours and 59 minutes?
30 Nov - ebaY Is taking a one hour unregular scheduled maintenance from 0100 PT to 0200 PT, on Wednesday 1 Dec. There is no mention of extending
auctions. ebaY had an approximate 3/4 hour outage, and was brought back on line by
the backup system. This is a big improvement over the two hour time lag
the other night, and we hope this becomes better as time goes by.
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